Description

Join our dynamic team as a Customer Success Manager and play a vital role in ensuring our customers achieve their desired outcomes using our AI-powered code assistance software. You will be the primary point of contact for a portfolio of customers, building strong relationships, driving adoption, and maximizing customer lifetime value.

Responsibilities:

• Onboard new customers and guide them through the initial setup and adoption of our software.
• Develop and maintain strong relationships with key stakeholders at assigned customer accounts.
• Proactively identify and address customer needs, challenges, and opportunities for improvement.
• Conduct regular business reviews with customers to track progress, identify areas for growth, and ensure alignment with their business objectives.
• Drive product adoption and usage by providing training, resources, and best practice guidance.
• Collaborate closely with internal teams (product, engineering, sales, support) to advocate for customer needs and drive product improvements.
• Monitor customer health metrics and proactively identify at-risk accounts, developing and executing mitigation plans.
• Gather customer feedback and contribute to the ongoing improvement of our product and customer success processes.

Requirements:

• Bachelor's degree in Business, Marketing, Communications, or a related field.
• Proven experience in customer success, account management, or a similar customer-facing role, preferably in a SaaS environment.  
• Strong understanding of software and technology, ideally with experience in the developer tools or AI space.
• Excellent communication, interpersonal, and presentation skills.
• Strong analytical and problem-solving skills, with the ability to identify and address customer challenges effectively.  
• Ability to build rapport and establish trust with customers.
• Experience using CRM and customer success platforms (e.g., Salesforce, Gainsight) is a plus.
• A proactive, results-oriented, and customer-centric approach.

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