Description:

We are seeking a motivated and enthusiastic Customer Service Intern to join our team for the Summer of 2024.

Internship Description: As a Customer Service Intern, you will provide essential support to our customers, assisting them with inquiries, resolving issues, and ensuring a positive experience with our platform. This internship offers valuable training and mentorship in a fast-paced and supportive environment.

Responsibilities:

• Respond to customer inquiries via phone, email, and chat.
• Troubleshoot customer issues and provide effective solutions.
• Escalate complex issues to appropriate team members.
• Maintain accurate records of customer interactions.
• Contribute to the development of customer service resources and documentation.
• Gather customer feedback and identify areas for improvement.

Learning Opportunities:

• Develop strong communication, problem-solving, and customer service skills.
• Gain experience using CRM and customer support software.
• Learn about customer service best practices and strategies.
• Network with experienced customer service professionals.

Qualifications/ Requirements:

• Currently pursuing a high school diploma, associate's degree, or bachelor's degree in Marketing, Communication or related field.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Proficiency in Microsoft Office Suite ¹ or Google Workspace.

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